Service
Q: We would like to establish a long-term partnership with your company, or become your agent. How can we proceed?
We are very pleased to establish a strong and stable cooperative relationship with you. However, the establishment of a cooperative relationship requires mutual understanding and consensus between both parties. We suggest that you first contact our sales area manager or channel development department to arrange mutual visits and communication, discuss cooperation details, complement each other's advantages, and reach a win-win cooperation framework.
Q: Are there any hard requirements or indicators to become your agent?
We believe the goal of cooperation is a win-win situation, so we are confident that imposing any conditions or indicators inconsistent with this goal is futile. However, having good social resources locally, excellent market development capabilities, and corresponding technical and economic resources will give you a relative advantage in securing the agency.
Q: We are preparing to undertake a low-voltage intelligent project for a certain building, and are currently selecting manufacturers. What technical support can your company provide?
Please carefully review the "After-Sales Service" page on our company website. We provide comprehensive technical support and service in five stages to resolve any technical issues you encounter while using our products, ensuring your peace of mind. Our services are generally free of charge, but specific arrangements need to be coordinated with our sales personnel.
Q: How is the quality of your products? What is the return rate?
Unlike many OEM brands in the industry, Welbell is the original manufacturer of high-end building intercom products. Our products all adopt proprietary technology, advanced production processes, strict quality standards and quality control procedures, with an online connection rate of over 95%. Statistics from 2009 show that our product return rate is controlled below 0.8%, and shows a downward trend year by year. This means that in a residential area of 1000 households, there will be no more than 8 indoor units with "problems".
Q: What is the price range of your products?
Welbell products are independently researched, developed, produced, and sold, eliminating the need for third-party technology usage fees and processing fees, resulting in a cost advantage. Of course, due to the use of military-grade core components, strict quality control, and provision of high-quality after-sales service, these costs exist, therefore, Welbell product prices are generally at a reasonable level, in the middle range of our competitors. Some products with extremely low prices simply use cheaper components, cut corners on quality control, or simply do not provide after-sales service.
Q: How can I contact your company for business inquiries?
Our sales are managed by regional managers. You can contact our various branch offices or agencies to connect with the sales manager in your region. If you contact our customer service representatives, they are not responsible for product sales but will quickly forward your information to the corresponding sales manager, who will then contact you proactively.