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On-site Technical Guidance
Technical After-sales:13098326555(Manager Ao)18033052060(Manager Li)
Phase A - Pre-sales cooperation and guidance at the project site.
Phase B - Wiring planning and arrangement at the project site, as well as wiring guidance.
Phase C - Vertical equipment installation and commissioning service guidance.
Phase D - Horizontal networking equipment installation and system overall adjustment service guidance.
Phase E - Fault analysis and troubleshooting service guidance after project acceptance.
Note: Our sales staff will assign technical personnel to provide the above 5 stages of technical guidance services based on the size and difficulty of the project and your requirements, but it is not limited to these 5 services. On-site services are divided into paid and free services.
Faulty Product Repair Service
If a faulty product occurs during the use of our company's products, we provide repair services. Repair services can generally be completed at the nearest overseas repair service station. For more complex repairs, the faulty product must be sent back to Shenzhen headquarters for completion.
Repair Service Center Contact Number:13068233426、18003039887
Mailing Address: 5th Floor, Building D2, Lianxing Industrial Park, General Road, Qiuchang Street, Huicheng District, Huizhou City
Note: For faulty products within the warranty period, our company provides free repair services for non-human damage. For repairs beyond the warranty period, our company only charges repair costs.
Engineering Maintenance and Maintenance Service
For projects using our company's products, the maintenance and maintenance services are generally organized by the engineering contractor. However, due to various reasons, some property management companies contact our company to provide engineering maintenance and maintenance services. Our company can provide related services under the guidance of the engineering party. Generally, such services require cost charges.
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